Our Claims Service

We believe that a consistent, high-quality claims service is pivotal to a successful client relationship.

We consider claims throughout the entire client journey, from initial policy selection to final claim resolution.

It is not just when a loss occurs that our claims expertise applies, it is an inherent part of everything that we do. Our claims specialists work alongside our sector teams to ensure that they are an integral part of the client relationship. By handling claims in-house we are able to guarantee a consistent level of service and responsiveness, which everyone is committed to.

To make a claim

To make a claim during office hours, please contact your normal claims adviser. During out of office hours, please refer to the attached document.

The personal touch

We understand that no two losses are the same. We provide a personalised consultancy service, rather than a standard operational process. We develop an in-depth understanding of our clients’ needs and decide upon the right route to resolution for each case.

We believe in the personal approach and like to meet clients face-to-face where possible. This gives us a more comprehensive understanding of your specific requirements when it comes to resolving a claim.

The team

The many years of experience across our claims team mean we have the insight and expertise to tailor policy wordings to fit the most complex of scenarios. This reduces the chances of a policy not responding to a claim.

With claims specialists working alongside our account directors and sector teams, we ensure claims resolution is a team effort and remains at the top of everyone’s priority list. This means regular discussion on claims trends, wording amendments and insurer performance, so that our products and services always remain competitive. It also means you will receive a consistent and positive experience regardless of who you speak to.

We are proud of the strong reputation that our claims team has and we work tirelessly to maintain it. For us, resolving claims is part of our DNA. It is what we are here for and we take this responsibility seriously.

A reputation based on delivery

We have a proven track record for resolving large and complex claims from around the world. Our in-depth understanding of the sectors in which we operate, combined with our long-standing relationships with leading insurers, means we act as informed negotiators on our clients’ behalf. This allows you to focus on your day job, safe in the knowledge that we will be acting in your best interests.